Student Appeals, Concerns and Complaints

Student Concerns and Complaints

Students are strongly encouraged to begin seeking an informal resolution by meeting face-to-face with the faculty member, supervisor, or other person in the area where the concern arose. Refer to other sections of this Catalog or the online Campus Directory for contact information for NCF offices, faculty, and staff.

Students are also encouraged to contact the Ombudsperson (ombuds@ncf.edu) for assistance with informal, impartial, and non-adversarial alternatives to resolving conflict. The Ombudsperson, guided by the principles of independence, neutrality, confidentiality, and informality, directs students to appropriate College resources and facilitates discussions to identify the best options for resolving problems.

If a student believes a published policy or procedure has been violated or applied unfairly — or if informal means have not resolved a student’s dissatisfaction with a decision, policy, or circumstance — a student may file a formal written complaint. A link to the online written student complaint submission form can be found on the Report a Problem webpage.

New College of Florida maintains a record of all submitted written student complaints to ensure they are addressed in a prompt, fair, and consistent manner. New College strives to respond to all written student complaints within 30 days and to resolve complaints within 90 days.

A student may file a complaint externally with the College's accreditor, the Southern Association of Colleges and Schools Commission on Colleges; instructions are provided on this webpage.